Connect With Beadgala - Where Creativity Meets Community!

Got bead-spiration? We're all ears!

Whether you're selecting your first starter kit or seeking expert guidance for your next masterpiece, our beading concierges are ready to elevate your creative journey.

How to reach your bead squad:

Priority Support Channels:
• Email: support@beadgala.com
• Live Chat: Click the sparkle icon

Join Our Creative Community:

• Instagram: [@Beadgala] (https://www.instagram.com/beadgala)

• Pinterest: [@Beadgala] (https://www.pinterest.com/beadgala)

• Facebook: [@Beadgala] (https://www.facebook.com/beadgala)

• YouTube: [@BeadgalaOfficial] (https://www.youtube.com/@beadgalaofficial)

P.S. Customer happiness isn’t a department—it’s our DNA. Expect confetti-worthy service!

1. Shipping & Delivery Policy

(1). Shipping Method:

All orders shipping by trackable airmail. You could track the delivered information until you receive it. It is safety for the parcel and you can track the delivered information all the way to your home. If you don't receive your parcel. We will full reimburse to you.

(2). Package Contents:

We are shipping in thicken bubble envelope bag. If it is broken or any problem. Please contact with us. We will handle it for you as soon as possible. Beadgala.com will always provide you with best service and product.

(3). Shipping Duration:

Your orders will be shipping within 48 hours after we get your order details and payment. Usually we guarantee you can receive goods within 7-14 business days which are ship to United States and Most of European country. For the long-time holiday, we'll post the info on our website and reply to you automatically via emails.

(4). How To Tracking Logistic Information For Trackable Airmail:

The shipping information will be update on your order information. You may look for what is track number in your order information.

You may track order logistics status by: Track My Orders

(5). Shipping Charge:

(6). Lost/Stolen Packages:

beadgala.com takes every step possible to ensure the correct delivery of your packages. If we can't verify your location. Then we will drop email and confirm the address to you before we ship.
We want you to be happy with your purchase. But beadgala.com is not responsible for lost or stolen packages.

2. Where Do We Ship To

Each of products are able to ship to United States, Canada, United Kingdom, Australia, New Zealand, Singapore. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely. If you want to buy and your country isn't listed above. Please contact us so that we can open deliver channel to your country.

United States Excluding Regions: Alaska, Hawaii, overseas addresses such as Puerto Rico and Guam, and military addresses such as APO/FPO.
United Kingdom Excluding Regions: Isle of Man (IM), Guernsey (GY), Jersey (JE), and military sites.
Australia Excluding Regions: Zip Code (9800-9879)

3. Cancel Order

(1). Usually your order will get shipping within 48 hours after paid. If you change your mind about your order. We can cancel it before we ship it. Please contact with us as soon as possible. We will check your order has got shipping or not. If your order didn't get shipping. We will cancel your order as soon as possible and refund full payment for you. 
(2). If the order has already ship out. You also can refuse delivery and return it. But you will be charge 50% restocking fee based the order amount. We will refund you the difference once we receive it back in our office.

4. Tips

Please update and confirm the shipping address is correct when you check out. It's very important!

1. Return:

(1). You have 14 days to decide if an item is right for you. If you would like to return. Please contact support@beadgala.com to request order return within 14 days after delivered. Returns are only applicable for online orders.

(2). Once we approved customer return request. We will provide our warehouse address to the customer and customer need to return all items to our warehouse address.

(3). We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Conversely, for Unreasonable returns that are not due to product problems. Customer need to pay the return shipping costs + 50% restocking fee based the order amount. We will refund you the difference once we receive it back in our office. 

(4). If product arrives which was damaged. Please contact our customer service and send us related photos to us. We will reship or refund after check your photos according to your request.

(5). Returned items must be in their unused condition with the original packing. Please note we don't accept a returned item that has been used, damaged or altered from yourself.

(6). We don't accept returned items that have been sent back without submit return requests.

(7). We don't offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost (return shipping costs + 50% restocking fee based the order amount) If the return is not due to our fault.

(8). Please be sure to double-check your returns before shipping them out. We are not responsible for the return products which were not bought from Beadgala.com. Each of our products has a unique label. Please don't remove the label unless you confirmed that you will not return it.

2. Refund

(1). We will notify you once we've received and inspected your return, and let you know if the return inspect was approved or not. If approved. We'll be refunded on your original payment method. Please note it can take some time for your bank or credit card company to process and post the refund too.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

(2). If you have paid the shipping fee from your order (Not Free Shipping Order), Shipping fees are non-refundable.

3. Cancel Order

(1). Usually your order will get shipping within 48 hours after paid. If you change your mind about your order. We can cancel it before we ship it. Please contact with us as soon as possible. We will check your order has got shipping or not. If your order didn't get shipping. We will cancel your order as soon as possible and refund full payment for you.

(2). If the order has already ship out. You also can refuse delivery and return it. But you will be charge 50% restocking fee based the order amount. We will refund you the difference once we receive it back in our office.

At Present, we make paying for your orders easy by providing PayPal, VISA, Mastercard, American Express and Discover payment.

1. Pay with PayPal:

PayPal is secure and trusted payment processing service that allows you to shop online. We highly recommend to you pay with PayPal. PayPal is also supporting Credit Card (Visa, MasterCard, American Express, Discover, Diners Club and Maestro), Debit Card, PayPal Credit.

2. Pay with Credit Card of VISA, Mastercard, American Express, Discover and Diners Club:

You can select various direct payment methods such as Credit Card of VISA, Mastercard, American Express, Discover, Diners Club.

3. Pay with Klarna:

Klarna is a popular Buy Now Pay Later payment method available in more than 20 countries.  With Klarna, the shopper can choose to:

Pay now: Pay the whole amount instantly by card, direct debit, or other funding sources.
Pay later: Pay after the goods have been delivered, e.g., in 30 days.
Pay in parts: Pay in several (3 or 4) installments over time.
Financing: Term loans provided by Klarna.

Before approving the payment, Klarna performs risk checks on the shopper.

4. Pay with Afterpay:

6. Pay with Google Pay:

Whichever payment method you choose. Your payment is always secure! All personal data is encrypted and third parties can't see your information.

If you have questions about our payment methods. Please contact our customer service. We will be happy to help you!